Get more help

If troubleshooting does not help, collect the details below. Do not blindly repeat failed deletion or import actions.

Who can I contact?

Start with your school’s Stundenwerk administrator or an Owner/Admin of your organization. For access and invitation problems, they can check your membership, role, and email address and invite you again.

For technical issues, the administrator uses the contact channel already agreed with Stundenwerk. If you administer the organization yourself, use your existing Stundenwerk contact. This help site currently does not publish a general support email address.

Prepare a problem report

Copy this template and describe an example with fictional data where possible:

Affected area: e.g. Excel import, scheduling, or export
Time and time zone:
Browser and version:
Operating system:
Steps leading to the problem:
1.
2.
3.
Expected result:
Actual result:
Exact error message:
Save status: Saved / Saving / Failed to save
Does it affect one or multiple timetables?
What have I already checked?

For imports, include the file format and row count. For exports, specify individual PDF, ZIP, or overview and the number of selected plans. For scheduling problems, describe the source and destination cells.

Protect confidential data

• Do not send passwords, sign-in codes, cookies, or invitation links.
• Do not share real school files, complete student lists, or unnecessary names and email addresses.
• Reproduce the issue with a small file containing fictional data whenever possible.
• If you attach a screenshot, redact personal information and confidential project data.
• Share necessary account details directly with the responsible person, not in public reports.

Report an error in this help site

Include the help page address, selected language, affected heading, and what Stundenwerk shows differently. Use the same contact channel.

Keep looking

• Troubleshooting
• Roles and memberships
• Frequently asked questions